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HR Executive

We are now recruiting for a Distribution Operations Manager reporting to the SVP- North America with a base in New York. The role includes a lot of travel between locations although the head office is in NYC

Our client is a well-established global service provider to the Freight forwarding, express and international parcels, and warehousing and logistics industry
Offering distribution solutions which are customer focused, innovative and backed by agile and cutting-edge technology. They are designed to give etailers and retailers alike a competitive advantage in a fast-moving ecommerce environment, with proactive end-to-end visibility, shipping order management and much more.

Main Duties and Responsibilities:

Manage relationships with the 3PLs, partners, and carriers to ensure customer expectations exceeded
Forecasting and carrier planning
Lead and drive day to day operations ensuring all service levels are achieved
Support all new service implementations in US and NA as required, working with the Senior Management team
Look to achieve faster and wider choice of deliveries and returns for our customers
Support the Delivery Solutions operational and IT road maps
Work with the 3PL teams to ensure optimized solutions exist in load plans
Work with Customer Care to manage internal relations alongside improve customer experiences
Delivery Solutions Reporting
Project management skills
Pro-active SLA and KPI monitoring and management
Financial Management managing carriers to ensure they deliver within contractual parameters
Owning and conducting regular carrier reviews, managing performance alongside looking to identify opportunities
Peak/holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers
Able to identify cost related risk and where necessary implement corrective action
Audit monthly billing for all DC activities

Key Skills
Experience of US (and ideally beyond) carrier market
Knowledge of international carrier operations Air Freight
Previous experience of working with 3PL providers alongside Multiple Carriers
Creation of financial business cases
Commercially aware/astute
Innovative and customer focused
Ability to adapt to rapid change
Ability to identify and implement process improvements
Team Player
Ability to communicate and present affectively at all levels
Strong Excel and PowerPoint skill
Strong knowledge of WMS / IT flow

This is an exciting and challenging role. We require someone who has experience in the end-to-end distribution and carrier industry and is abreast of all industry related innovation. You will need a detailed understanding of international e-fulfilment propositions and processes. The main element of this role will be to oversee/run the operational activity by managing our 3PL partners and DC activities, driving excellence.

The salary we are looking at is $95,000. The benefits include


Salary $95,000 Circa
10% bonus payable on successful achievement of KPIs
401K plan
Medical Insurance including medical and dental plans
Days holiday per annum inclusive of Personal and Sick leave, plus public holidays
Wellness Scheme $60 per month


Job Type:Permanent
Branch:Freight Personnel
Consultant:Paul Wilson
Tel: 0161 452 0452
Email: pwilson@freightpersonnel.co.uk
Key Skills
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