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Air Export Agent

A new AIR EXPORT OPERATIONS AGENT role based in CRAWLEY has arisen to work one of the world's leading Air Cargo and Express Wholesaler companies

The company mainly offer Air Freight Wholesale Services to Freight Forwarders but they also can offer an excellent Air Express Courier and Road Service too. Previous Airline, Air Freight Forwarding , International Courier or GSA background is essential for this role

Overview
To assist with the day to day operation of the combined Customer Service / Spot rate Department. You will be working as part of a team dealing with customer enquiries. Ensuring the highest level of service is experienced at all times. You will also be involved in communicating with Airlines on a regular basis as well as building and maintaining solid relationships with existing and potential customers.

Main accountabilities include:
- Handling Customer queries / bookings for Export & Import Consignments via e-mail and telephone.
- Receiving & responding to spot rate enquiries via telephone and e-mail.
- Negotiating best possible deals with airlines and overseas partners.
- Building and maintaining solid relationships with existing and potential customers.
- Securing business and maximising profits.
- Working to a high level of accuracy
- Checking with Airlines and partners that shipments have departed as planned.
- Completing various reports e.g. web bookings fail to show or require to be re-booked.
- Call Answering Ensuring the telephones are answered in a timely and professional manner.
- Emails ensure any email communication is answered as quickly and politely as possible.
- To assist Export Agents / Spot rate negotiators and Management as and when required.

Essential Skills:
- Excellent communication skills both verbal and written.
- Knowledge of Imports and Exports within the Air Cargo and Express.
- Excellent time management skills to ensure workloads are completed on a daily basis.
- Good telephone manner with previous experience of high call volumes.
- Good Operational & product knowledge desirable.
- Ability to work on own initiative and function within a team.
- Must be proactive & forward thinking

Salary: £20,000 to £25,000
Hours: 09:00 17:30
Holiday: 20 Days + 8 Bank Holidays
Other Benefits : Pension, Eye Care, Life Insurance, Wellbeing support

Details

Job Type:Permanent
Location:- South, - South Coast, West Sussex
Benefits:£20,000-25,000 salary; 20 days holiday plus bank holidays; pension; eye care; life insurance; wellbeing support
Branch:Freight Personnel
Ref:39785/FP15934/P
Consultant:Paul Wilson
Tel: 0161 452 0452
Email: pwilson@freightpersonnel.co.uk
Key Skills
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