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Freight Forwarding Operations Manager

Our client is a well-established Freight Forwarding company based in South Manchester. With a strong logistics operation and an extensive worldwide agency network, including an owned handling office in Europe, which enables them to offer a wide range of freight forwarding services.

They now have exciting opportunity at their South Manchester office for a Freight Forwarding Operations Manager. This is a dynamic operational role managing a team of 20 freight operators mainly operating a sea freight imports service worldwide

Main responsibilities
Manage the strategic direction of the freight forwarding team
Ensure all the work within the department is covered and that all steps required are taken
Ensure the integrity of all system data under Ops Dept control
Monitor, develop, appraise staff performance throughout the department
Training and development of staff
Maintain and create effective, strong relationships suppliers and agents
Create and improve processes and practices throughout the Ops department
Identify IT improvements and working with other departments to put those improvements in place
Drive towards greater operational effectiveness
Create, maintain, improve Operational manuals and guides
Create, maintain, improve and monitor targets, KPI's, etc
Analyse customer accounts and assess operational needs
Maintain and improve customer relationships

In order to apply for this role, you will have a proven track record in Sea freight forwarding operations. You will have a led and managed a freight forwarding team and be operational driven
You will be extremely customer focused with the ability to problem solve and make decisions in the best interest of the business and have the ability to remain focused in a pressurised work environment.
You will be dynamic capable of showing initiative and driving the business forward by change management
You will have strong freight management experience with experience of setting KPIs, working to budgets with good financial acumen
Strong problem solving, planning and organisational skills with the ability to multi task whilst working to tight deadlines.
Be computer literate with a strong level of I.T. skills.

Salary: £60,000.00-£90,000.00 per year dependent upon experience
Bonus scheme
25 Days Holiday
Car/Car allowance


Job Type:Permanent
Location:- North West, Manchester
Benefits:£60,000-90,000 basic salary; bonus scheme; pension; 25 days holiday car or allowance
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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