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Air Freight Customer Service Clerk

Our client a leading Freight Forwarding company is looking to appoint an Air Freight Customer Service Coordinator at their office in Hayes, to work a 4 on 4 off shift pattern
This is a fantastic opportunity to join an international Freight Forwarding, eCommerce & Logistics company, this organisation is well established and has grown organically year on year to become the business they are today.

The Air freight Customer Service Coordinator is responsible for liaising between customers, suppliers and transport companies to ensure efficient deliveries.
Develop and maintain effective working relationships with key customers to develop more business opportunities;
Communicate with customers to obtain information and documentation to ensure correct measures are in place and all customer needs are met;
Liaise with customers to ensure all documents are received within the designated time frame in order to process customs clearance;
Communicate with customers providing shipment details and relevant documentation throughout the movement of their cargo.
Assist with the preparation of quotes as required, in a timely manner, as designated by Company policy;
Cost jobs in line with Company policy in order to ensure each job is profitable;
Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
Resolve customer complaints/issues and queries via email and telephone
Support all the import team by handling, processing and following up on documentation for customs purpose
Monitor payments of Duty/VAT
Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETAs, vessel details, expected deliveries and any other requirements they may require in a professional manner;
Be a focal point for all queries from Key Account Customers;

Salary £28,000 to £35,000
Childcare vouchers and Cycle to work scheme
Refer a friend scheme
This is 4 on 4 Off, 7am-7pm.


Job Type:Permanent
Location:- London and M25, London
Benefits:£28,000-35,000 salary; pension; perkbox; childcare vouchers; cycle to work scheme; refer a friend scheme
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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