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Internal Sales Support Coordinator

Our Client, a multi-national, freight forwarder, has an exciting opportunity for an Internal Sales / Sales Support executive based at their offices in Redditch, Worcestershire.

Due to contiued expansion, this position forms part of the Sales Team and requires the jobholder to offer support and assistance to the New Business and Existing Customer Sales Teams and to build relationships with Potential and Existing clients and ensure that a high standard of customer care is prevalent at all times.

MAIN PURPOSE OF JOB

To constantly work towards improving working relationships both internally and externally.

To ensure that high standards of support are afforded to the existing sales and operations functions within the office environment.

To deliver exceptional customer service and support to the sales team in maximising the business from existing clients as well as providing assistance with the conversion and development of new business.


JOB DUTIES

Maintain regular contact and build strong relationships with the existing clients to optimise retention and to maximise business potential.

To calculate freight quotations for existing clients on all modes of transport on a spot basis by negotiating preferential buying rates from the supplier base.

To confirm quotes verbally and obtain instant feedback, followed by the preparation and submission of the written quote.

To follow up the quotes in a timely manner to maximise the conversion rate.

To record and monitor the quotations from the sales and operations departments and to collate the information for the Tuesday sales meeting.

To be involved in the weekly sales meeting, where current jobs, quotes, entertaining and other relevant topics are discussed along with the previous weeks trading activity.

To lend support to the existing sales efforts of the Business Development Team, to process Credit Applications, Credit Checks and to be involved in the quoting process along with the general administration relevant to the sales effort.

Provide new leads, market intelligence and admin support

Cold calling/prospecting, making appointments if possible

Lead qualification/research new customers/targets

Follow up on all sales leads and investigate new customers

Manage lead generation projects


SKILLS/EXPERIENCE

Experience in direct/telemarketing
Customer focused
Industry knowledge - FREIGHT FORWARDING ideal
Global geographic knowledge
IT skills (Microsoft Office)
Coldcalling
High Level of communication skills to maintain internal and external relations

Benefits

£22,000 to £25,000
Contributory Pension

Details

Job Type:Permanent
Location:- Midlands West, Worcestershire
Benefits:£22,000-25,000 salary; contibutory pension
Branch:Freight Personnel
Ref:39516/FP15789/K
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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