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Logistics Customer Service Clerk

Our client is a well-established global service provider to the Freight forwarding, express and international parcels, and warehousing and logistics industry. The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.

We are now looking for a Customer Service Executive to ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Roadfreight Department based in Melton Mowbray

MAIN DUTIES AND RESPONSIBILITIES
Weekly completion and sending of KPI Reports
Ensure shippers commercial invoices have the required customs information
Monitor weekly PODs outstanding
Submit clearances with 3rd Party Brokers
Analysis of new customer and at-risk-customers based on performance
Maintaining log of customer claims
Handle customer calls and deal with customer queries
Track & Trace of inbound shipments
Informing customer of transit times
Must apply attention to detail and ensure accuracy of data input at all times
Provide solutions and initiative and understand customers need to improve customer experience Ensure high customer satisfaction level to retain customers
Manage daily complaints and ensure timely resolution
Maintain good and appropriate records on customer management system
Work with all other Roadfreight departments to ensure smooth flow of deliveries

EXPERIENCE
In order to apply for this role, we are looking for applying candidates to have worked in a customer focused role in a logistics or road freight department.
You will have Proficiency in Excel and Word

Start Date ASAP
Salary Up to £20,000 per annum depending on experience
Hours Monday to Friday 9:00am to 5:30pm
Bonus Eligible for scheme

Details

Job Type:Permanent
Location:- Midlands East, Nottinghamshire
Benefits:Up to £20,000 basic salary; bonus
Branch:Freight Personnel
Ref:39239/FP15630/K
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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