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Sea freight Imports Coordinator


Our client is a well established global freight forwarding company, offering seafreight, airfreight, road freight plus contract logistics business, with a clear focus on providing IT-based supply chain management services

We are now recruiting for a Sea Imports Customer Service specialist. Your role will involve responsibility for direct communication with customers, proactive customer service, problem solving, customer follow up along with interaction with sales and operational departments

Responsibilities will include.

Monitor customer shipments
Focus on improving customer satisfaction by delivering high quality services
Handling customer inquiries,
Quotations pricing, up-selling, and follow up
Liasing with sales and account management teams to ensure the smooth on-boarding of new customers.

In order to apply for this role, you will have
Experience in either freight forwarding or transport planning with key focus on Sea Logistics.
Experience in Sea Logistics Import Operations
Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable nature.
Excellent organisational skills, strong interpersonal skills with the ability to problem solve.
Strong affinity with required customer quality standards and able to work on own initiative as well as building strong relationships and collaborating with the team.
Excellent time management skills, able to set priorities, fulfil critical tasks in time and keep to deadlines. You'll also be persistent and able to manage change and embrace new technologies.
Ability to understand and execute new processes.
Excellent knowledge of MS office, specifically Excel.


Salary and Benefits

£24,000 To £30,000
Healthcare After Qualifying Period
Pension up to 5% After Qualifying Period
Life Insurance
23 Days holiday to start rising with length of service + Bank Hols

Details

Job Type:Permanent
Location:- North West, Liverpool
Benefits:£24,000-30,000 basic salary; healthcare; pension; life insurance; 23 days holiday rising with service plus bank holidays
Branch:Freight Personnel
Ref:38928/FP15486/K
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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