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Operations Manager - Freight

Our client is a well-established Freight Forwarding company based in South Manchester. With a strong logistics operation and an extensive worldwide agency network, including an owned handling office in Spain, which enables them to offer a wide range of freight forwarding services.

They now have exciting opportunity at there office in South Manchester for a Freight Forwarding Operations Manager This is an operational role managing a team of 12 freight operators

Main responsibilities
Manage day-to-day supervision of the team (both working on site and remote)
Ensure all the work within the department is covered and that all steps required are taken
Ensure the integrity of all system data under Ops Dept control
Manage the charging out of the operational files and working with the finance team to ensure an effective and efficient period end (quarterly)
Assist the finance team with queries relating to both purchases and sales
Monitor, develop, appraise staff performance throughout the department
Assess, manage and adjust team member workloads
Training and development of staff
Maintain and create effective, strong relationships with our suppliers and agents
Create and improve processes and practices throughout the Ops department
Identify IT improvements and working with other departments to put those improvements in place

Shared responsibilities (assisting Operations director)
Drive towards greater operational effectiveness
Improve cooperation with the other teams/departments in the company
Create, maintain, improve Operational manuals and guides
Create, maintain, improve and monitor targets, KPI's, etc
Analyse customer accounts and assess operational needs
Maintain and improve customer relationships
Be a general escalation points for all current, structural and process problems

You will be capable of showing initiative and driving the business forward.

You must have managed or supervised a freight forwarding team, you must be driven and have excellent freight forwarding experience to apply for this role.

Salary: £40,000.00-£45,000.00 per year

Remote Interview Process

Remote Working available after successful training/induction period.


Job Type:Permanent
Location:- North West, Cheshire
Benefits:£40,000-45,000 basic salary; pension; bonus
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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