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Operations Director - Final Mile Delivery

Our client are a world class final-mile logistics solutions company dealing with high profile well known customers across the London area. Specialists in delivery management software as well as logistics personnel they are now looking to expand their business with the key appointment of a new Operations Director.

The role will be based in Hertfordshire, with a focus on deliveries via van, motorbike and electric bike in Central London.

Purpose of the Role: To implement and develop operations processes and controls, improve efficiency of operations, maximise profitability, oversee Head of two Operations , 20 staff whilst making sure Operations stay compliant with the applicable laws and regulations.

Job Description ie Duties, responsibilities etc:
establish and manage operational strategy
establish and monitor operational KPIs and SLAs
establish and manage operational processes and controls
meeting financial targets and budgets
Turnaround fleet performance to ensure break-even
monitoring gross margins by customer
reviewing working practices to maximise efficiency and profitability
making sure safety regulations are followed
making sure operations are compliant with relevant laws and regulations
investigating and ensuring customer satisfaction
preparing and coordinating customers audits
driving the business to increase profits
liaising with department heads and senior management
maintaining a pool of drivers with appropriate skills and behaviours and minimising regretted attrition
managing Operations with two Heads of, Fleet and Recruitment and Compliance departments with 3 direct reports and a further 20 staff.
Take operational lead within senior management team

Essential skills/experience required:
previous proven experience in a senior operational role
proven experience working in fast paced SME environment
Bachelor or Masters degree
previous experience in logistics/delivery industry - ideally Final Mile / Same Day / Home delivery
analytical skills to make data driven decisions
Six Sigma qualified
Driving licence

Desired skills/experience required:
With your degree in maths/physics or engineering preferred
living locally

Package details :
£100,000 pa
25+8 holidays pa (increasing with years of service)
employee assistance programme
monthly team events


Job Type:Permanent
Location:- South, - London and M25, Hertfordshire, London
Benefits:£100,000 salary; 25+8 holidays increasing with service; employee assistance programme; monthly team events
Branch:Freight Personnel
Consultant:Paul Wilson
Tel: 0161 452 0452
Email: pwilson@freightpersonnel.co.uk
Key Skills
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