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Divisional Compliance Manager

Our Client is a market leader in the provision of international and domestic express parcel solutions to both businesses and home addresses.

An exciting opportunity has arisen for a DIVISIONAL NETWORK COMPLIANCE MANAGER covering our clients Northern region incorporating Dundee, Belfast, Airdrie, Edinburgh, Carlisle and Tyneside.

About the role:

The Divisional Network Compliance Manager needs to understand how they can improve each measure of customer experience at every touchpoint of the final mile along the customer journey and establish baselines to measure future performance
The role has an emphasis on coaching, compliance and the improvement of overall service levels
You will own the strategy that will reduce loss to the business driven from non-compliant deliveries
Help to reduce loss driven by Courier Not Received (CNR) working closely with the depot counterpart (Area Compliance Manager) to identify worst performing sub depots / van routes and rounds from data available. Reviewing end to end process, identifying root cause and implementing action plans to remove loss
Our customers and clients expect full visibility of end to end tracking. The Divisional Compliance Manager will support the coverage of digital tracking by working closely with local Compliance Teams, increasing use of Courier Delivery App, obtaining regular updates on asset usage and the recovery of underutilized assets across the division
You will work closely with the Regional Compliance Managers, Regional Delivery Managers and Field Managers, to ensure consistency and compliance across the network
You will play a key part in the performance development of the Field Operations Team by making recommendations for improvements in training and associated materials and you will have direct involvement in coaching and the delivery of training
Work with the Central Services Team to ensure that training guides are kept fully updated and checked for compliance
Maintain a database for the division of training requirements and actions taken
Work with the Divisional Manager and Commercial Managers to conduct checks on the most efficient route to market
Carry out investigations into client requirements, competitor activities, and the latest technologies to make recommendations for improvements to our network
Attend meetings or training programmes as required, including acting as a stand in for the Divisional Manager in the event of their absence.
Help the Divisional Manager ensure that our USP is protected via the appropriate use and interpretation of the self-employed courier agreement
Responsible for the implementation of changes to compliance documentation, i.e. ensure that Field Team policies, procedures, communications and operating processes are amended, and version controlled
Lead small change projects and actively contribute to larger business-based courier network projects


Previous experience of managing at senior level, coaching and developing others is essential
You must have the ability to lead on project implementation and the delivery
Good numerical skills and understanding of statistics is imperative
Flexibility to travel across the network, which will also include regular travel to our depots in Belfast, Dundee, Carlisle, Tyneside and Motherwell (Eurocentral)
A current driving licence is required, and you may need to be contactable out of hours to deal with urgent situations
Previous experience of working within a compliance related role in either the EXPRESS PARCELS / LOGISTICS / SUPPLY CHAIN industry is preferred

upto £62k basic salary
Bonus scheme
Car / Car allowance
26 days holiday


Job Type:Permanent
Location:- North, - North East, - Scotland, - South East, - Northern Ireland, Edinburgh, Tyne and Wear
Benefits:Up to £62k basic salary; bonus; car or car allowance; mobile; laptop; 26 days holiday
Branch:Freight Personnel
Consultant:Andy Birchall
Tel: 0161 452 0452
Email: abirchall@freightpersonnel.co.uk
Key Skills
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