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Air Freight Logistics Coordinator - Pharmaceutical

A leading pharmaceutical logistics company are looking for a LOGISTICS COORDINATOR with a focus on Air Freight to work in their EDINBURGH location.


The client has over 30 years of dedicated experience in the pharmaceutical, biotechnology and life science logistics sectors. The company has built up a unique, client-centric approach by employing scientists in front-line logistics positions and assembling a team of best-in-class industry experts in quality, cold chain and regulatory compliance amongst others. They have offices in China, Japan, Singapore, UK, Belgium, South Africa and numerous locations throughout the continental U.S.

This role will be handling the express export logistics of pharmaceutical and medical packages. You will be working in a small team providing logistics assistance to a number of key accounts.

Job description
Processing of daily shipment bookings from customers, liaison with customers, airlines, overseas office and agents, while maintaining the best possible standards of service and efficiency.

Act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are handled in a pro-active and professional manner at all times.

Manage the end to end shipment process for research samples, clinical trials medicines and other pharmaceutical and healthcare related products, on a worldwide basis:
Gather comprehensive customer and shipment requirements
Design appropriate, compliant, and cost-effective routing solutions
Book consignments with airlines via on-line portal, email or phone
Print all documentation required to facilitate transit, appropriate to the shipment
Work with overseas offices/ agents to arrange collections, customs clearance and deliveries
Proactively monitor the status of shipments and identify and deal with any issues as they arise or escalate appropriately
Provide the customer with regular, accurate and timely updates on shipment status

Ensure correct and timely completion of all after shipment tasks, including but not limited to:
Retrieving temperature monitor data and returning this to the client
Arranging return logistics for reusable packaging and at customer request
Providing chain of custody details to the customer for specialist shipments
Receiving feedback from the consignee and following up directly to resolve any issues or questions, escalating where appropriate

- Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service provided and identifying service level improvements.
- Liaise with suppliers to confirm documentation requirements, plan appropriate route solutions and obtain timely updates on live shipments.
- Develop a thorough knowledge of the Biocair supplier network and supplier capabilities to effectively plan routes that meet customer requirements.
- Ensure all Dangerous Goods shipments are correctly classified, have the correct documentation and that the route solution is appropriately designed.

Proactively manage costs at all times through:
Planning cost-effective and appropriate route solutions which do not compromise the quality of our service
Challenging suppliers on costs and obtaining the best possible price for each shipment
Ensuring that each shipment meets or exceeds expected gross margin targets, seeking further advice where these may not be met
Helping resolve invoice queries when required

- Assisting with the production of client quotations, giving effective solutions to clients whilst maintaining the companys profitability targets.
- Ensure that Biocair and customer systems (where required) are kept up to date with accurate and detailed information for each shipment.
- Handle customer complaints promptly and effectively from receipt to resolution, escalating issues and seeking support from others where required. Take ownership of investigations, root cause analysis and put in place Corrective and Preventative Actions (CAPAs) providing regular updates to customers and internal stakeholders.
- Assist in delivering effective cool chain solutions based on the correct choice of solution dependent on client needs.
- Build positive working relationships with internal stakeholders and work pro-actively with other teams in the UK and all global locations to deliver excellent customer service.
- To ensure that the department operates compliantly and within the law at all times.
- Perform occasional collections/deliveries during peak/busy periods.
- Perform out of hours on call duties on weekdays and weekends as part of a rota system.
- Focus on meeting the companys quality objectives, exceeding customer expectations and continual improvement, through adherence to all aspects of the quality management system.
- To comprehend, comply with, implement and take your responsible part in all security policies, procedures and manuals applicable to your site (including Shipment, IT and Information Security).

Skills, Experience and Education
Essential :
Educated to GCSE level or equivalent in Maths, English and Science
Must have experience of working within one or more of the following areas:
Cold chain or time sensitive multimodal freight forwarding
Pharmaceutical industry, ideally within logistics or related area
Highly customer orientated role with experience of successfully managing client & supplier relationships

Up to date knowledge of global customs procedures
Valid Dangerous goods qualification

Key Competencies
Exceptional customer service skills
Effective communication skills, both verbal and written
Is a team player with the ability to work on own without supervision when required
Highly self-organized, able to plan and prioritise workload and manage changing priorities to meet strict deadlines
Agile and resilient, is able to adapt quickly to different situations and shows initiative
Demonstrates consistently high attention to detail
Demonstrates excellent problem-solving skills and will see issues through to resolution
Identifies areas for improvement and suggests opportunities for positive change

£18,000 to £23,000 Basic Salary
25 days holiday
Holiday buy and let scheme
Pension - 9%
Health Cash Plan
Bonus up to 10%


Job Type:Permanent
Location:- Scotland, Edinburgh
Benefits:£18,000-23,000 basic salary; 25 days holiday; holiday buy and let scheme; pension; healthcare; health cash plan; bonus
Branch:Freight Personnel
Consultant:Paul Wilson
Tel: 0161 452 0452
Email: pwilson@freightpersonnel.co.uk
Key Skills
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