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Key Account Manager - Express Parcels, Freight

An exciting KEY ACCOUNT MANAGER'S ROLE has arisen to work for one of the expanding express parcel carrier companies in the UK. The role will be based in the NORTHAMPTON, CAMBRIDGE and HODDESDON area mainly managing the depots TOP 10 TO 15 accounts.

Overall Purpose of Role

To ensure that the allotted major customer base exceeds revenue budget by:
Ensuring retention and development of the allotted major customer base
Working with senior reports to create added value in the customer experience
Working with CS Managers/Supervisors within the allotted region to maximise retention levels and identify business development opportunities
Building close and effective relationships with a network of contacts within the allotted major customers
Developing a good working relationship with all departments

Main Responsibilities:
Create a sustainable network of contacts and key individuals within their existing customers, while identifying suitable market growth
Work with the respective Regional Director, Regional Sales Manager and General Manager to develop short, medium and long term strategies to deliver retention levels within the existing customer base
Work with the Commercial Team to deliver effective tender responses to specific customer opportunities where necessary
To manage customer relationships relevant to their region, by engaging in personal ownership of the largest customers with the support of the Regional Sales Manager/General Manager
To effectively qualify all customers needs, understand those needs and sell against them appropriately
To demonstrate strong knowledge of the companies product portfolio and all associated features and benefits and to tailor those benefits to the needs of the customer
Track performance of accounts, opportunity and scope to build and maintain customer relations
Submit accurate and timely reports
Attend all regional team meetings and contribute on own individual performance and prepare for manager review meetings
Knowledge, Skills and Experience
Extensive experience within either the industry or Retail, FMCG sector
Excellent presentation and communication skills
Problem solving abilities; able to facilitate discussions
Able to travel within the Region and able to work with the minimum of supervision
Microsoft skills i.e. Excel, Word, Email, Access & PowerPoint

Measures:
Achievement of revenue and P&L budgets within their respective region
Revenue growth within their personal customer base
Retention of all customers within their customer base
Profile Reviews all up to date within their personal customer base
Overdue debt within their own customer base is managed within agreed threshold limits

Personal Specifications:
Results driven, self-confident individual with an ability to empathise with customers at all levels
Able to work both alone and as part of a team
Consistent drive and energy, positive attitude
Flexible and dynamic work ethic

SALARY NEGOTIABLE DOE with a CAR or CAR ALLOWANCE and 25 Days Holiday

Details

Job Type:Permanent
Location:- East Anglia, Cambridgeshire, Northamptonshire, Hertfordshire
Benefits:Negotiable salary; car or allowance; 25 days holiday
Branch:Freight Personnel
Ref:37824/FP14962/P
Consultant:Paul Wilson
Tel: 0161 452 0452
Email: pwilson@freightpersonnel.co.uk
Key Skills
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