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Sea Freight Customer Service Clerk

Our client is a well-established Freight Forwarding company based in Leigh near Wigan in Manchester they are constantly expanding and due to the companies continued success they now have a Freight Customer Service clerk available at their office in Leigh, Manchester.

Based in the deep-sea department your role will involve processing bookings for all Cargo. This includes but is not limited to:

Arrange and coordinate Cargo Bookings inclusive of, but not limited to, Hazardous Information, Destination Requirements and Prohibitions, Delivery Addresses with applicable deadlines, inland pick-ups involving third / fourth parties and Rate Verification when necessary.
Relay any special requirements and pertinent information to the Operations Department(s), Terminal / Warehouse / Depot, the trucker and any other relevant party.
Liaise with Clients in respect to problems at time of shipment or following anticipated sailing date
Process Rate Requests, obtain all necessary information from Customers
Quote competitive rates, along with securing both pre-carriage and on-carriage rates when necessary.
Update and maintain the Quote System, including rates and services sold, statistical information as well as requirements pertinent to the individual customer.
Keep the Customers fully updated in a timely and efficient manner of all and any changes to their bookings. This should be done by telephone and subsequent confirming email.
Attending to all and any queries, problems, complaints, requests and track and trace.

To apply for the role, you will need to have experience in the movement of Deep-Sea Freight Exports and have worked for a freight forwarder. Must be experienced in Sea Exports, LCL in particular. We are looking for a stable well-established sea exports background. You must have the ability to work under pressure and in a fast-paced environment.

For the right person £23-25k plus bonus, Pension, holidays


Job Type:Permanent
Location:- North West, Manchester
Benefits:£23-25k basic salary plus bonus; pension; holidays
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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