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Freight Customer Service Supervisor

Our client is a major international Transport & Logistics provider, and they now have an opportunity for an experienced, highly motivated and commercially minded individual to join the Freight Forwarding team in their office in in Bristol for a year long maternity cover as a Freight Customer Service Supervisor

The successful applicant must have experience within the freight forwarding industry, be flexible and pro-active with excellent communications and IT skills.

Summary of job tasks and responsibilities:

Supervising and leading by example a team of freight customer service agents you and your team will deal with customer enquiries. Prepare Quotations and obtain rates, Update Quote Log
Receive and review orders and price the job, accept orders, book the job into internal database and confirm the job, Liaison with consignee and overseas network (imports)
Monitor and confirm arrival (imports), Request clearance and delivery instructions (imports)
Arrange collection (exports), Arrange International Transport and notify client of shipping details (exports)
Ensure accurate Cost and Revenue estimates are made against jobs be highly profit driven manage the P&L.
Handovers to Operations and other departments whilst maintaining customer service and sales functions (e.g. providing status updates)
Maintain customer tracker / KPI reports, keeping in touch and going and seeing key accounts and clients deep-selling and development of these customers
Generate sales leads and appointments
Liaise with internal parties and external suppliers to monitor job progress

To be considered for this position you MUST HAVE previous freight forwarding experience gained in sea freight or air freight ideally experience of imports and exports. You will supervised / led a freight forwarding team to apply.

Salary open dependent upon experience
Rewards Scheme
Bonus Scheme


Job Type:Permanent
Location:- South West, Bristol
Benefits:Salary open dependent upon experience; rewards scheme; pension; bonus
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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