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Operations Manager - Distribution

We are now recruiting for an Operations Manager reporting to the Deputy COO with a base in New York/Chicago. The role includes a lot of travel between locations although the head office is in NYC. This is the preferred location However, due to Distribution Centres being based in Chicago and LA, the role can also be based in either of these locations.

Our client is a well-established global service provider to the Freight forwarding, express and international parcels, and warehousing and logistics industry
Offering distribution solutions which are customer focused, innovative and backed by agile and cutting-edge technology. They are designed to give etailers and retailers alike a competitive advantage in a fast-moving ecommerce environment, with proactive end-to-end visibility, shipping order management and much more.

Main Duties and Responsibilities:

Manage performance, SLAs & KPIs and relationships with the 3PLs, partners, and carriers to ensure customer expectations are exceeded
Forecasting and carrier planning
Lead and drive day to day operations ensuring all service levels are achieved
Support in delivering Proposition Enhancements and lead implementation in the USA
Support all new service implementations working with the Senior Management team
Look to achieve faster and wider choice of deliveries and returns for our customers
Support the Delivery Solutions operational and IT road maps
Work with the 3PL teams to ensure optimized solutions exist
Work with Customer Care to manage internal relations alongside improve customer experiences
Delivery Solutions Reporting
Pro-active SLA and KPI monitoring and management
Financial Management managing 3PLs & carriers to ensure they deliver within contractual parameters
Owning and conducting regular 3PL & carrier reviews, managing performance alongside looking to identify opportunities
Peak/holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers
Able to identify cost related risk and where necessary implement corrective action


Key Skills
Experience of US (and ideally beyond) carrier market
Previous experience of managing 3PL operations, freight forwarding/gateway operations
Awareness of international carrier operations
Retail experience (desirable)
Creation of financial business cases
Experience of presenting to Senior Management level
Commercially aware/astute
Innovative and customer focused
Ability to adapt to rapid change
Ability to identify and implement process improvements
Team Player
Ability to communicate affectively at all levels
Project Management skills (desirable)
Strong Excel and PowerPoint skills

This is an exciting and challenging role. We require someone who has experience in the end-to-end distribution and carrier industry and is abreast of all industry related innovation. You will need a detailed understanding of international e-fulfilment propositions and processes. The main element of this role will be to oversee/run the operational activity by managing our 3PL partners and DC activities, driving excellence.

The salary we are looking at is $85,000. The benefits include

Salary/Benefits

Salary $85,000 Circa
10% bonus payable on successful achievement of KPIs
401K plan
Medical Insurance including medical and dental plans
10 days holiday per annum, increasing to 15 days after 3 years of employment, plus public holidays
Wellness Scheme $60 per month

In order to apply for this role, you must have a valid visa to work in the United States.

Details

Job Type:Permanent
Location:America, - Overseas, New York
Benefits:$85k basic salary; 10% bonus; 401k plan; medical insurance; 10 days holiday rising with service plus bank holidays; wellness scheme
Branch:Freight Personnel
Ref:37711/FP14912/K
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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