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Export Freight Assistant

Working within the busy Freight Management team, the purpose of the role is to assist specific key customer accounts relating to their freight requirements.

Key Tasks:

Organising the export of varied cargo by any or a combination of transport modes
Liaise with customers to obtain shipment authorisations
Monitor and manage cargo movements from origin to final point of destination
Ensure full compliance of appropriate legislation and regulations and all documentation relevant to the movement of cargo
Develop and maintain close relationships with customers
Provide regular communication to customers of shipment progress
Manage Customs processes necessary for the import of shipments
Resolving any customer service issues for the customer
Obtain rates and prepare quotations on request or on receipt of a booking
Maintain own P & Ls weekly
Prepare documents for invoicing
Liaising with customers to determine other opportunities for new lanes /activity
To perform any other duties not defined in the job description as reasonably requested / expected by the Company

Personal Qualities:

A methodical approach with excellent communication skills
The ability to communicate effectively at all levels
An understanding of the importance of attention to detail and quality of product
A flexible hands on approach to work and willing to complete a variety of tasks
Ability to work to strict deadlines and under pressure
Ability to work within a team and on own initiative

Knowledge and Experience:

Previous experience of international shipping process and Sea and Air Freight Forwarding is essential
Previous experience of working with Cargowise is an advantage but not essential as training will be given on this system
Knowledge of the complete export cycle with a good understanding of bookings and rates. Both roles will report into the Customer Service Manager.
Proficient in the use of work/excel and email
Previous administrative experience is essential
Excellent organisational, problem solving and decision making skills
Previous experience of working within a fast paced environment

Salary - depending on experience
Life assurance x 2
Pension Auto Enrolment
25 days holiday plus bank holidays


Job Type:Permanent
Location:Essex, - South East
Benefits:Salary depending on experience; life assurance; pension; 25 days holiday plus bank holidays
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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