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Ocean Freight Export Operator

Our client is a major player in the Global Freight Forwarding market they are now looking for an Ocean Freight Operations Agent to be based in their office in Leeds. This is a very exciting opportunity for the right candidate to join a massive blue-chip organisation with progression.

Key activities/duties

Develops relationship with allocated customers
Accepts all orders (from customer or overseas office) and processes such.
Creates and confirms transport order to ensure pickup of the shipment at origin.
Performs booking and booking Optimisation according to internal guidelines as defined by product.
Process all booking to carriers and issues BOL instructions.
Runs all checks on BOL prior to acceptance/print of SOB BOL.
Completes all Export/Import HMRC requirements.
Fully ensures compliance with varying countries security needs, AMS/ACI/IS etc.,
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
Checks responses from counterparts and finalises validation of required documents.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function.
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialised claims handlers when documents are complete.
Participates in joint Sales visits if necessary.
Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling).

In order to apply for this position, we are looking for Sea freight exports operations experience with customer service focus. Good administrative skills, attention to detail, good written and spoken English. Able to prioritise and perform under pressure
You will also have excellent communication and customer skill with the ability to work under pressure and be flexible, Good PC skill and the attention to detail is paramount.

Salary circa £25000
25 days holiday
Advantages scheme


Job Type:Permanent
Location:- North, Yorkshire West
Benefits:Salary circa £25k; 25 days holiday; advantages scheme
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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