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Pharmaceutical Courier Driver

The client has over 30 years of dedicated experience in the pharmaceutical, biotechnology and life science sectors. The company has built up a unique, client-centric approach by employing scientists in front-line logistics positions and assembling a team of best-in-class industry experts in quality, cold chain and regulatory compliance amongst others. They have offices in China, Japan, Singapore, UK, Belgium, South Africa and numerous locations throughout the continental U.S.

They are now looking for an experienced Pharmaceutical Courier Driver to work from their Colnbrook depot.

1. Main Purpose of Job:

To represent the company in a manner so as to enhance our image, reputation and efficiency using the highest levels of customer care. To pack customers samples following the clients procedures and observing all relevant regulations and to provide feedback to the company from customers. To drive and maintain company vehicles in a completely professional manner

2. Main Responsibilities

Conduct on the Road
To follow all rules and codes of conduct relevant to driving, to create the best impression whilst on the road and to perform these tasks in the safest ways possible.
To drive with the utmost safety and consideration for other road users at all times.

To have a clear knowledge and understanding of all accident/breakdown procedures.
To understand the hazards and safety measures for any materials carried on board.

Collection and Packing
To follow all procedures and safety regulations to enhance the clients image and reputation whilst at customers premises.
To act professionally at all times and uphold the reputation of the client at all times.
To conduct all packaging and labelling activities observing the company guidelines. Adherence to the procedures: Ambient Packing; Refrigerated Packing; Dry Ice Packing; Infectious Substances Packing; Dangerous Goods Packing and any other relevant procedures is mandatory.
To wear the company attire whilst performing customer collections and to be smart and presentable at all times.
To report problems with documentation and packaging immediately to specified office contacts.
To be aware of the regulations covering the transportation, labelling and packaging of hazardous substances and observe and comply with these regulations at all times.
To observe the company code of conduct at all times.
To ensure you carry all the necessary equipment and packaging.

Customer Care
To act as a representative of the client and to provide the highest level of customer care. To communicate the customers comments and to act as the eyes and ears of the client.
When meeting with a customer to act within the company code of conduct.
To attempt to meet and exceed the customers wishes whenever possible.
To report customer comments and observations with regard to service, price, competitors, and any other points of interest to the Company.
To observe all of our customers rules and regulations whilst on their premises and to follow all safety procedures including the wearing of their company identification card where necessary.


Vehicles
To ensure the companys fleet of vehicles are kept in a condition so as to enhance the clients reputation.
To have responsibility for the cleanliness of the vehicles (interior and exterior) to ensure each vehicle is in pristine condition and appearance at all times. To ensure that vans are washed at least once per week.
To report any faults or defects immediately to the transport manager in writing on the defect report form.
To carry out daily and weekly vehicle checks and perform simple maintenance tasks as required (changing bulbs, charging batteries).
To ensure all vehicles are locked and alarmed at all times when not being driven.
To refuel the vehicle ready for the next driver before the end of every shift (using diesel supply whenever possible).

Warehouse
To perform all necessary duties to maintain a clean and safe warehouse and to ensure stock levels are managed in the most efficient manner.
To monitor and actively manage the stock levels of packaging items, including conducting monthly stock checks, and report any shortfalls to the appropriate person, to ensure minimal stock levels are always maintained.
Keeping the warehouse and mezzanine clean and tidy, storing all materials in designated places.
Receiving dry ice deliveries and storing in the most effective manner so as to reduce wastage.
May be required to undertake operation of the forklift truck to ensure correct operation and carrying out of all safety checks.
May be required to maintain and charge the batteries following the forklift charge procedure.

Company
To attend Transport department meetings and give feedback on all issues affecting the company.
To work together with the other drivers, departments and management to overcome problems and find ways to continually improve everything we do.
To attend monthly individual meetings with the transport manager to discuss progress and improve communication and feedback.
To understand and cooperate fully in the company appraisal process to aid the continuous improvement of the individual and company.

Knowledge, Skills and Experience

Essential
Must hold a full, clean driving licence
Must have commercial van driving experience

Desirable
Specialist Pharmaceutical collection/delivery experience
International export paperwork experience
ADR Qualified
Class 7 Qualified
Forklift truck operator

Key Competencies

Proven ability to work well under time pressure
Demonstrates a passion for customer service

Details

Job Type:Permanent
Location:- London and M25, Middlesex
Benefits:£24980 basic salary
Branch:Freight Personnel
Ref:36423/FP14490/R
Consultant:Ryan Gale
Tel: 0161 452 0452
Email: rgale@freightpersonnel.co.uk
Key Skills
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