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eCommerce Operations Manager

Our client is a market leading delivery management company with activities in Business Mail, Doordrop Media and ecommerce Parcels.

An exciting opportunity has arisen for an experienced eCommerce Operations Manager to head up their busy fulfilment operation in NORTHAMPTON. They require someone who has experience in managing a fast moving MULTI-CLIENT eCommerce operation, 3PLs, and who understands the end-to-end carrier industry. You will need a detailed understanding of UK and International e-fulfilment propositions and processes.

Main Duties and Responsibilities:

Manage performance, SLAs & KPIs and relationships with the 3PLs, partners, and carriers to ensure customer expectations are exceeded
Forecasting and carrier planning
Lead and drive day to day operations ensuring all service levels are achieved
Support all new service implementations working with the Senior Management team
Look to achieve faster and wider choice of deliveries and returns for our customers
Support the Delivery Solutions operational and IT road maps
Work with the 3PL teams to ensure optimized solutions exist
Work with Customer Care to manage internal relations alongside improve customer experiences
Delivery Solutions Reporting
Pro-active SLA and KPI monitoring and management
Financial Management managing 3PLs & carriers to ensure they deliver within contractual parameters
Owning and conducting regular 3PL & carrier reviews, managing performance alongside looking to identify opportunities
Peak/holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers
Able to identify cost related risk and where necessary implement corrective action

Experience Required:

Hands on experience of working in an FMCG warehouse operation, preferably in a MULTI-CLIENT e-Commerce or a high-velocity distribution environment, or in a retail supply chain.
Experience of working with a Warehouse Management System
Experience of process implementation, improvement and process training
Strong analytical skills and attention to detail
Financial awareness linking operational actions to financial impacts
Excellent communication skills and an ability to interact with people across all levels of an organization
Flexible approach and comfort navigating ambiguity

Benefits:
£40k - £45k basic salary
Bonus Scheme
Mobile
Pension
Life Assurance
23 days holiday

Details

Job Type:Permanent
Location:Northamptonshire
Benefits:£40-45k basic salary; bonus scheme; mobile; pension; life assurance; 23 days holiday
Branch:Freight Personnel
Ref:36335/FP14452/A
Consultant:Andy Birchall
Tel: 0161 452 0452
Email: abirchall@freightpersonnel.co.uk
Key Skills
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