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Customer Service - Freight

Our client is a well-established global service provider to the Freight forwarding, express and international parcels, and warehousing and logistics industry.The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.

We are now looking for a Customer Service Executive to work at Trafford Park in one of their customers offices.

You will be responsible for efficient and timely customer service activities across the UK & Ireland Roadfreight network. Highly focused, administrative role so attention to detail is essential. Responsible for maintaining high standard of customer service in all areas, verbal and written communications.

Main Duties and Responsibilities:
1. Receive customer bookings and create shipments in computerised system
2. Chase delivery agents for outstanding PODs
3. Monitor and deal with customer queries by liaising with other internal and external depots
4. Maintain and monitor KPI reports
5. Answer the telephone, take messages and direct calls and queries to the correct contact or deal with query directly
6. Follow up Customer queries to ensure excellent customer service is received at all times
7. Dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email, ensuring satisfactory and timely resolution
8. Support with update of collection and delivery status in a timely manner
9. Support as required with web bookings
10. Provide support with monitoring, chasing and processing all PODs, ensuring the timely updating of internal system.
11. Assist with the logging and reporting of outturn daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2-hour window as required
12. Working with team to ensure smooth and efficient movement of all shipments
13. Data entry as required ensuring attention to detail
14. Any and all related administrative activities as required

Key skills & attributes:
1. Highly proficient in Microsoft Excel, Word & Outlook
2. Highly organised with great attention to detail
3. Team player
4. Deadline focused
5. Flexible, adaptable and quick to learn
6. Ability to work on own initiative
7. Excellent communication skills
8. Must be able to work well under pressure
9. Fluent English, both written and spoken is essential

You will have had previous customer service experience from a freight forwarder, shipper, manufacturer, logistics or haulage background. With a great attitude, behaviour, team work ethic and willingness to get stuck in are in line with what we are looking for, we are open to options.

Start Date: As soon as possible
Salary: Up to £20k dependent on experience
Hours: Monday to Friday 11am to 7pm
Reporting: Direct reporting to Customer Service Manger
Bonus: Eligible for scheme


Job Type:Permanent
Location:- Midlands West, Cheshire, Manchester
Benefits:Up to £20k basic salary; bonus scheme
Branch:Freight Personnel
Consultant:Karen Kempson
Tel: 0161 452 0452
Email: kkempson@freightpersonnel.co.uk
Key Skills
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